Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 145 |
| Neutral (3) | 0 | 0 | 9 |
| Negative (1 or 2) | 0 | 0 | 153 |
| Total Reviews | 0 | 0 | 307 |
| Avg Rating | Not Rated |
Not Rated |
 2.90 |
| Address: | 3337 S Bristol #211 Santa Ana, CA 92704 - US |
|---|---|
| Website: | http://www.dealercostcaraudio.com |
| Business Hours: | Monday - Friday 9AM - 6PM PST. |
| Sales Phone: | 877-290-3222 |
| Service Phone: | 949-794-5000 |
| Sales Email: | sales@dealercostcaraudio.com |
| Cust Service Email: | customerservice@dealercostcaraudio.com |
Dealer Cost Car Audio
http://www.dealercostcaraudio.com
| Date Reviewed: 11/17/2009 | ||
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timmychevy from FL Member Since: 11/17/2009 View Member's: Reviews |
Bought a Viper 5901 alarm system for my car. I received it promptly. Best news, free wiring diagrams for my specific make, model, and year of car was included. Free of charge. No other site can offer this, and no other site tries to. I don't know about the rest, but I will always use them for all my car audio needs. The best, the fastest and the most thorough company I have dealt with on the web. |
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| Date Reviewed: 11/17/2009 | ||
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rafaelpepe from unknown Member Since: 11/17/2009 View Member's: Reviews |
I would recommend everyone not to buy in this store! I made my order in 2 month and they didn`t send my products yet! I bought 2 Alpine SPS-600 that never arrived! Don`t buy with thieves, so don`t buy in Dealer Cost Car! |
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| Date Reviewed: 11/17/2009 | ||
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toobob1 from NC Member Since: 11/17/2009 View Member's: Reviews |
Don't waste your time with these guys. After seven business days they could not give an estimate of when the order would ship. Hold times are 30 mins to an hour+. They do reply to emails but only with vague information. They are clueless. Check other reviews...they are full of similar stories to this one. I should have researched better. |
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| Date Reviewed: 11/17/2009 | ||
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Zoom5051 from NC Member Since: 11/17/2009 View Member's: Reviews |
I order and paid for items on 9/20 and received the first partial shipment on 11/16. I'm still waiting on the rest of the items or a refund. They told me multiple times the items would be shipped and they were not. I was also told the would receive a refund for the items that were not shipped and I'm still waiting. I regulary purchase items online and is the worst experience I have ever had. |
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| Date Reviewed: 11/16/2009 | ||
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chargerblaster from IL Member Since: 11/16/2009 View Member's: Reviews |
Best shopping experience anywhere. Fastest service, best quality products. Thanks DCCA. You have made my car sound the best in my school. Quality products and service. |
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| Date Reviewed: 11/15/2009 | ||
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InternetShopper646 from KY Member Since: 11/15/2009 View Member's: Reviews |
Do Not Buy From DCCA. You Will Be Defrauded! I lost $400 dollars with these guys. They will never ship your merchandise. They will never refund your money. They will just string you along and tell you to wait endlessly. I have contacted my bank to dispute the charge as well as the FBI to file a complaint. If you have been defrauded by them use this link (http://www.fbi.gov/ - select internet crime on the left hand side) to file a complaint. Maybe we can get these guys shut down and arrested. |
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| Date Reviewed: 11/13/2009 | ||
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jwilson1 from OK Member Since: 11/13/2009 View Member's: Reviews |
Fastest Service, best attitude on the net. I think they are the best. Thanks for all your help, I will continue to order all my stereos threw you. Tanx a million. |
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| Date Reviewed: 11/13/2009 | ||
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ryanbar1 from IN Member Since: 11/13/2009 View Member's: Reviews |
I went to pick up products from their facility down in southern california. HUGE PLACE! I was like a kid in a candy shop! Great selection, a lot in stock. I personally met Simon, a sales rep who helped me out with what I want. I was going for a full setup, and bought 6 things. They are awesome, and you cannot beat their 3 year warranty. |
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| Date Reviewed: 11/13/2009 | ||
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mrlexx0 from FL Member Since: 11/13/2009 View Member's: Reviews |
i should of new better listen if you want something right away with fast shipping try ebay or go to the store these people are jokes they still have not sent out my amp and sub. i bought them on 11/04 now there telling me its been back ordered.. i made a big mistake by buying from them do not do the same.. |
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| Date Reviewed: 11/11/2009 | ||
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Toadd from ID Member Since: 11/11/2009 View Member's: Reviews |
Wow everyone's story is like mine (except those who didn't have a back-order problem.) This company doesn't even think it's a problem to hold your money without delivering your purchase. I wish you could see my emails they just try to string you along so they can keep your money as long as possible. After 15 days of being promised it would be shipped in a couple of days I canceled my order on 11/02/09 That took five email replies to do. Today is 11/11/09 and I still haven't been refunded. Wow talk about customer abuse. I would not be writing this if they had put a two star effort at telling me the truth and refunding my money. FOR ALL YOU WHO GAVE A 5 STAR RATING YOU BETTER HOPE YOU DON'T HAVE A PROBLEM OR NEED WARRANTY, BECAUSE THEN YOU'LL WISH YOU HAD NEVER BOUGHT FROM THESE HACKS. |
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| Date Reviewed: 11/10/2009 | ||
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jondalambo from IL Member Since: 11/10/2009 View Member's: Reviews |
Best dealer period. Fastest shipments, and the best quality gear. When they say factory sealed, it means it is actually factory sealed. I got a free dash kit and wiring harness with my stereo, and all the technical support one may ever need all their life. I would recommend them to everyone I Know. I really enjoyed their services, I spent over $1000 with them, and plan to spend more. You are the best. |
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| Date Reviewed: 11/08/2009 | ||
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FernandoConrado from unknown Member Since: 11/08/2009 View Member's: Reviews |
(Edited November 10th by FernandoConrado) I purchased 2 itens on This So-Called "Company" according to following data: Date Order Nº Order Status Total 9/9/2009 7:59 PM 39883 Payment Received $342.00 9/5/2009 4:14 AM 39547 Shipped $153.15 The both Orders By International Priority Mail Shipping The order 39547 is in like sent me them she never went out from the shop. So i try and try over again solve the problem with this seller. A dealer who says called "Mr. Robert Jones" tells me... "we're working on it"...and it passed already one month!!! I never got a satisfactory answer to resolve the problem. My money is with these thieves, and i want to know where and how i do to decunciate this thives of any Governamental company to try received my money back or the products what I bought. they are thieves of clean face. It was my worst experience with shpping in the USA. What a shame for this Big Country. I'm a Brazillian proud with my country near that! Thanks. Fernando Conrado zconrado@terra.com.br |
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| Date Reviewed: 11/02/2009 | ||
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bpanos from unknown Member Since: 11/02/2009 View Member's: Reviews |
Beware! I am writing from Greece. I have bought many items from several US Companies and I have to say that most of them were professionals. But this company is a nightmare. For sure it is not a Company! I ordered and paid a car alarm (Viper 5900) from this seller on 14/9/2009. According to their 'site” the time about shipping is the following: '3-7 business days & all orders ship within 7 business days, but fact being 95% of our orders ship within 24-48 hours”. Until 24/10/2009 they had not shipped anything to me, only cheap excuses.On 24/10/2009 my Order was cancelled and they promised a Full refund immediately (as they got my money immediately). Until now I did not get anything back (I mean money)… except from this email on 2/11/2009: 'So you would 100% rather have a refund?”??? |
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| Date Reviewed: 11/01/2009 | ||
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hummer22210 from VA Member Since: 11/01/2009 View Member's: Reviews |
Best store on the planet! I was able to personally pick up my merchandise at their warehouse which was out of the ordinary, as they usually do wholesale only. I am very pleased with the service I received, and will continue to purchase from them. Thanks for everything! |
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| Date Reviewed: 11/01/2009 | ||
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pontiaccruisin99 from CA Member Since: 11/01/2009 View Member's: Reviews |
This site is the best. Thanks for taking care of my order in a quick manner. I will continue to shop with you and recommend your site to anyone I can. You have made buying discount car audio on the we easy. |
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| Date Reviewed: 11/01/2009 | ||
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alpinestereo2 from TN Member Since: 11/01/2009 View Member's: Reviews |
Fast free shipping, I bought some Alpine woofers off DCCA and was surprised how fast I got them. Initially, they did not charge my card until they verified I was the cardholder, which was very respectful. Secondly, I received my purchased within less than a week, brand new and untouched. Lastly, nobody beats their 3 year warranty. No other online store can offer that. I will be back for all my purchases. |
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| Date Reviewed: 10/29/2009 | ||
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wrivera2 from MA Member Since: 10/29/2009 View Member's: Reviews |
Excellent prices, excellent service, fast delivery. What more can you ask for? What people have to understand when searching reviews, is that the only people typically leaving reviews, are the unhappy customers. I never got an email from dcca asking me to leave them a review, which was very respectful on their behalf. I hate when merchant's flood my email box with requests to leave reviews. These guy's are legit. I have bought from them since last christmas, and have referred all my friends over. Thanks dcca, you are the best. |
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| Date Reviewed: 10/26/2009 | ||
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Jwilson724 from unknown Member Since: 10/26/2009 View Member's: Reviews |
DO NOT ORDER FROM THIS COMPANY!!!! I placed a 3000.00 order with them back on 16 AUG 09... Still to date all they give me is the run around!!! Just got off the phone with Nader the GM and he was full of excusess... Warehouse this shipping that. Yet they promised to meet my timeline of 8 Oct 09 and took my money right away back in Aug!!! This is by far the worse online company I have ever delt with. Do yourself a favor and order from Crutchfield or anybody that has a good rating. It will save you a lot of time and money. I am currently seeking legal action if at all possible with this company!!! |
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| Date Reviewed: 10/24/2009 | ||
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curtis5cw from MD Member Since: 12/14/2006 View Member's: Reviews |
(Edited December 04th by curtis5cw) Updated 12/4/2009:Still no refund,cancelled order10/23/09. I ordered over $400.00 worth of equipment and every week over a 6 week period was told that one amp was back ordered, then the other amp was back ordered then the excuse was the shipping warehouse was backed up and could not get orders out fast enough to keep up with order placements. I got an email yesterday stating they cancelled my order at my request and it would be 7 - 14 days before the credit will show on my card, but the charge showed up instantly on my card. I read reviews on this company after the fact and most have waited as long if not longer to actually get the credit back they were charged. These guys are doing nothing but making money off drawing interest against charges they place on your card. I'm sure you have all heard the term "when hell freezes over", well that's when you may get your order or credit. |
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| Date Reviewed: 10/23/2009 | ||
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bigpoppa09 from PA Member Since: 10/23/2009 View Member's: Reviews |
they lied to me saying it was in stock and ten days later they tell me its on back order.i called and robert jones tryed to tell me the website stats something else.but i kn ow what i read.anyway still dont have the product that i paid for .viper 5901.they claim its on back order. but i can go to bestbuy and purchase it right now .if i dont get it within a couple days im going to take legal action.the only person who was honest was max .he made mr. jones call me to tell me lies.im not stupid im a police officer .there is other companys that are cheaper and give you a tracking number pronto.these people think their slick.they charged my creditcard and never sent the product.that is fraud and a felony .i ordered other products from similar companys and got the tracking order right away.plus i even received them already . i was going to order more stuff but forget it i dont have time for games . |
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| Date Reviewed: 10/22/2009 | ||
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hum802 from LA Member Since: 10/22/2009 View Member's: Reviews |
Please avoid this people. They sell what they don't have. You have to wait forever for it. I ordered on the 7th and i'm still waiting (today is 22nd). There's no answer. You call customer services nobody picks the phone up. And if someone picks up you'll have waited for at least 30 minutes. They told me my product would be shipped tuesday (20th) and today is 22nd. If you don't want trouble, avoid them. There are many for the same price. I'll cancel the order through the bank ( i paid by credit card). |
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| Date Reviewed: 10/21/2009 | ||
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InocentReviewer from DC Member Since: 11/24/2006 View Member's: Reviews |
DO NOT BUY FROM THESE GUYS THEY FLOAT YOUR MONEY FOR A COUPLE OF WEEKS BEFORE THEY SHIP AND IF YOU CANCEL THEY KEEP IT FOR ANOTHER COUPLE OF WEEKS. We ordered an auto radio from this merchant. My credit card was immediately charged. After one week not having heard from them, we contacted them to ask when the merchandise would get shipped. I promptly received a tracking number and the promisse that the item would be shipped in the next 24-48 hours. After another week of idle promisses of expedited shipment or price reductions still no shipment... Finally I canceled the order on 10/07/09. After two weeks I still have not received a refund, I started an investigation through my bank and disputed the charge. |
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| Date Reviewed: 10/20/2009 | ||
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jerald475 from unknown Member Since: 10/20/2009 View Member's: Reviews |
Ok so I thought my issue with them was unique. In search to find the head of the company to send a proper complaint email, I see that nearly everyone here has had the same exact problem! They sent me a tracking number for my order and after waiting 3 weeks and emailing and calling numerous times they finally told me it's on back order from the company! Funny how JVC, Sony, and Punch all happened to not be sending out product. I then asked for a refund and was told 7-10 days. It's been over a month of complaining and emailing and I see I'm not the only one. Someone with some success please tell me who else to complain too! Not everyone can afford to wait on hundreds of dollars to go back to their bank and dealers should not treat customers this way. |
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| Date Reviewed: 10/20/2009 | ||
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rstaff95407 from CA Member Since: 10/20/2009 View Member's: Reviews |
I had to call them to complete the order because the online order page kept adding shipping when my item indicated free shipping (expedited shipping). Shipping did take a bit longer than stated due to the included adapter kit being on back order, but I'll gladly shop there again! They were courteous and apologetic on the phone and they're selling great products at fantastic prices! I got THE best price on the receiver including the free wiring harness, mounting adapter and free shipping. I could not find them, separately or bundled, for a cheaper total price anywhere. |
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| Date Reviewed: 10/19/2009 | ||
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SDchad from CA Member Since: 10/19/2009 View Member's: Reviews |
I ordered two sets of speakers and an XT-100HD. All of the items were listed as in stock when I ordered them. They charged me right away for the order but I heard nothing for three days about any shipping info so I emailed them. They said that they would send the two speaker sets right away but made no mention to the XT-100HD. After receiving the speaker sets in the mail I waited until two weeks after my original order to contact them. They said the XT-100HD was pending but gave no date. I waited another four weeks before contacting them again. They responded quickly and said they would ship it in 2-3 days. Well nothing came for a week and a half so I sent an email requesting a refund. They said they could ship the item out in 2 days and once again I said okay but I wanted a shipping confirmation email. One week later there still was no email so I sent another refund email and they processed the refund right away. Most frustrating experience I have ever had with an online purchase. |
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