Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 83 | 228 | 6553 |
| Neutral (3) | 17 | 42 | 883 |
| Negative (1 or 2) | 33 | 89 | 1290 |
| Total Reviews | 133 | 359 | 8726 |
| Avg Rating |  3.69 |
3.70 |
 4.00 |
| Address: | |
|---|---|
| Website: | http://www.dell.com |
| Business Hours: | n/a |
| Sales Phone: | n/a |
| Service Phone: | n/a |
| Sales Email: | n/a |
| Cust Service Email: | n/a |
| Date Reviewed: 03/08/2012 | ||
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gaylord from unknown Member Since: 02/21/2012 View Member's: Reviews |
Dell is way too concerned about making more money off me when I'm ordering, making me wade through offers and ads while trying to buy. Also there were several unnecessary screens and several unnecessary sections of screens, while buying. An unbiased consultant should walk through the site to buy something and experience all the unnecessary crap - and then tell Dell - they obviously haven't walked through the site in a long time - or don't give a damn. Also - I shouldn't have to have a password to buy. |
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| Date Reviewed: 03/08/2012 | ||
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spam_sink from unknown Member Since: 02/21/2012 View Member's: Reviews |
Working with the Dell website is always a frustrating experience because it seems to take forever for each successive page to load. |
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| Date Reviewed: 03/08/2012 | ||
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dxter from unknown Member Since: 02/21/2012 View Member's: Reviews |
excellent |
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| Date Reviewed: 03/08/2012 | ||
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rickh828 from unknown Member Since: 02/21/2012 View Member's: Reviews |
The system was extremely slow. It took 5 tries between last night and this morning before I was finally able to finish. Each time I thought, did it go through or should I try again? I got as far as 'order submit' each time. I tried calling last night 3 times and it appeared be be answered by someone in India. They transfered me and I promptly got disconnected twice. The 3rd time a recording said they're closed and to call between 9-9. I still don't know if my order got submitted multiple times. I'll have to call between 9-9. |
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| Date Reviewed: 03/07/2012 | ||
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bdleidy from unknown Member Since: 02/26/2012 View Member's: Reviews |
After getting through the online ordering process which was extremely challenging, everything else met or exceeded expectations. |
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| Date Reviewed: 03/07/2012 | ||
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linda from unknown Member Since: 02/20/2012 View Member's: Reviews |
Chat folks were wonderful! Very very helpful, kind and very polite and I must add very patient with folks that are a bit confused on what they really need. I am thrilled this is my 3 Dell! |
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| Date Reviewed: 03/07/2012 | ||
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cinsto from unknown Member Since: 02/20/2012 View Member's: Reviews |
Just wish you could order the configuration you need, without having to get items you don't want. Had a relative order the same exact laptop at a better price, but customer service did not have "access" to this pricing - and it was just last month. And there was no one else available to discuss it with - hmmmm. It is what it is. Been a customer for a long time, but certainly feel that no longer matters. |
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| Date Reviewed: 03/07/2012 | ||
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kellyrascal2 from unknown Member Since: 02/20/2012 View Member's: Reviews |
Always a pleasure dealing with Dell.com |
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| Date Reviewed: 03/07/2012 | ||
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loliconest from unknown Member Since: 02/20/2012 View Member's: Reviews |
Good experience! |
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| Date Reviewed: 03/06/2012 | ||
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kbulzomi from unknown Member Since: 02/19/2012 View Member's: Reviews |
Helps me determine products compatible with my computer & printer. In submitting order, I was promptly notified of information that needed updating. |
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| Date Reviewed: 03/06/2012 | ||
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jchand from unknown Member Since: 02/19/2012 View Member's: Reviews |
easy to use, clear and concise layout of site. |
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| Date Reviewed: 03/06/2012 | ||
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kasept2002 from unknown Member Since: 02/19/2012 View Member's: Reviews |
Thank you, thank you --- This was so simple |
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| Date Reviewed: 03/05/2012 | ||
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bryceisfree from unknown Member Since: 02/18/2012 View Member's: Reviews |
The biggest issue I had was the shipping address and billing address. I feel that the shipping address are focused on residential shipping address, a better tutorial for shipping to military addresses would be appreciated. |
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| Date Reviewed: 03/05/2012 | ||
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gdgagliano from unknown Member Since: 02/18/2012 View Member's: Reviews |
Shopping experience itself was fine. My problem with Dell is that their batteries and plugs constantly fail and are an utter RIPOFF to replace. What's worse is that the coupon they recently sent me for "electronics and accessories" excludes batteries! Is a battery not an accessory. And don't even get me started on how many hard drives I've had to replace. Once a loyal customer with 4 laptops I have had it with Dell and will never buy from them again. |
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| Date Reviewed: 03/05/2012 | ||
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klmnthomas from unknown Member Since: 02/18/2012 View Member's: Reviews |
Overall good, but I often had a hard time getting back to the same place from one visit to the other. It seemed like I'd hit the same field select button and it would take me to different 'zones' each time. |
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| Date Reviewed: 03/05/2012 | ||
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dragonfly6931 from unknown Member Since: 02/18/2012 View Member's: Reviews |
It was quick, easy, and simple:) |
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| Date Reviewed: 03/04/2012 | ||
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dw.dykstra from unknown Member Since: 02/17/2012 View Member's: Reviews |
Can't find a better site/dealer to place an order. |
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| Date Reviewed: 03/03/2012 | ||
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brenda4154 from unknown Member Since: 02/22/2012 View Member's: Reviews |
I enjoy shopping with Dell, I am always pleased with the products I buy. Dell makes my shopping and checkout quicker. I am not bothered with unnecessary questions. They remember my important information, and allows me to order and checkout with comfort. Good Job ! |
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| Date Reviewed: 03/02/2012 | ||
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lencino from unknown Member Since: 02/15/2012 View Member's: Reviews |
The ad stated $39.99 for Download - Intuit Quicken Home and Business 2012. I was redirected to Dell where the price was $64.99 with free shipping [for a download-come on]. Ok, that is still a saviings. I went through the checkout process where the final price was $70.99 plus tax of course. But shipping was still free for the download. But wait there was no download link and the estimated delivery date is 2/21/2012, for a download. O yes and do pass this on to Dell. |
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| Date Reviewed: 03/01/2012 | ||
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jpwexchef from unknown Member Since: 02/21/2012 View Member's: Reviews |
My first experience ordering Dell ink on line was satisfactory. Hve ordered many items on line with many merchants and found your site good as they were |
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| Date Reviewed: 03/01/2012 | ||
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slkfouri from unknown Member Since: 02/14/2012 View Member's: Reviews |
It was a little complicated for me (a 68 year old female) to understand since I had never placed an online order. I certainly hope the items I ordered reach my husband's office before he travels again. Must have these by Friday, Feb.17 (noon). Thank you. |
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| Date Reviewed: 03/01/2012 | ||
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Thndmed from unknown Member Since: 02/14/2012 View Member's: Reviews |
I wanted to buy a series 15 ink bundle. I scrolled thru about 15 pages and was unable to find it. I searched for v105 ink. and finally got to a page where both the color and black ink were. I could only order the black and there was no button to continue shopping. I had to go back to the home page and again use the search option to get back to the color ink. This web site for getting ink is terrible. |
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| Date Reviewed: 02/29/2012 | ||
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mnsfldjnt from unknown Member Since: 02/13/2012 View Member's: Reviews |
Requirement to sign up for Dell preferred customer status annoying. Took much too much time to figure out that it was a requirement. Good thing I can pay through PayPal. Well, maybe that's a good thing. Now I'll have to pay them, too!!! |
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| Date Reviewed: 02/27/2012 | ||
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jgilchriese from unknown Member Since: 06/30/2011 View Member's: Reviews |
I was on the phone for over 2 hrs trying to get an order corrected. I kept getting transfered, disconnected, and wrong numbers each time. Dell has to get English American born people for customer service. The ones they have are simply inept, poor speaking, and unkowlegable. I like dell products, but their service is inacceptable. |
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| Date Reviewed: 02/26/2012 | ||
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hhfloresmulero from unknown Member Since: 02/17/2012 View Member's: Reviews |
It was easy and efficient. |
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