Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 2 | 15 | 92 |
| Neutral (3) | 0 | 1 | 11 |
| Negative (1 or 2) | 0 | 1 | 31 |
| Total Reviews | 2 | 17 | 134 |
| Avg Rating |  5.00 |
 4.41 |
 3.80 |
| Address: | 1305 Chastain Road BLD 100 ST 500 Kennesaw, GA 30144 - US |
|---|---|
| Website: | http://www.instawares.com |
| Business Hours: | 9 AM - 6 PM |
| Sales Phone: | 800-892-3622 |
| Service Phone: | 800-892-3622 |
| Sales Email: | sales@instawares.com |
| Cust Service Email: | support@instawares.com |
| Date Reviewed: 01/05/2006 | ||
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TotalHealthCare from MD Member Since: 01/05/2006 View Member's: Reviews |
Site showed item usually shipped in 3 business days when I ordered. Today it says 1-2 business days. However, after my credit card was charged more than 2 weeks ago I called (waited over 10 minutes for answer) and was told that it was on backorder for at least another 2 weeks and that my credit card would be credited within 60 days. |
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| Date Reviewed: 02/12/2006 | ||
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pastorjoelink from unknown Member Since: 02/05/2006 View Member's: Reviews |
I was surprised at the speed I received my order, I ordered on Monday and by Friday I had my order. |
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| Date Reviewed: 02/24/2006 | ||
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eagrassi from CA Member Since: 02/24/2006 View Member's: Reviews |
They charged me for a product on the 1st, let me know on the 15th that they didn't have it. And as of today, I STILL haven't received a credit on my account! HORRIBLE EXPERIENCE!! |
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| Date Reviewed: 03/13/2006 | ||
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fagulu from DC Member Since: 03/13/2006 View Member's: Reviews |
On 12/13/05 I ordered a product. Merchant sent an incorrect product. returned via UPS RMA on 12/15/05 they received on 12/16/05. I'm still waiting for merchant to refund money. Merchant states it can take 2 billing cycles to resolve. Called merchat today 3/13/06, they claim refund will be posted by end of this week 3/17/06. I will never order from these folks again. |
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| Date Reviewed: 04/03/2006 | ||
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kheinemann from CA Member Since: 03/09/2005 View Member's: Reviews |
So far so good. Good price. Easy to compare shipping cost and delivery date. Shipping box came pretty beat up but items were OK. |
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| Date Reviewed: 04/08/2006 | ||
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iontiveros from unknown Member Since: 03/29/2006 View Member's: Reviews |
The site was easy to navigate and the search program was efficient. I was searching for a brand with lots of products and all I had was a number on the container. It was found in a second with all the available specs/information listed and put me at ease. Thanks. |
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| Date Reviewed: 04/16/2006 | ||
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suereed from unknown Member Since: 03/30/2006 View Member's: Reviews |
Shipping was 4 times what the estimate was! |
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| Date Reviewed: 04/20/2006 | ||
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mtobiasaaa from unknown Member Since: 04/04/2006 View Member's: Reviews |
Great |
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| Date Reviewed: 04/22/2006 | ||
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ReneeJean1 from unknown Member Since: 04/06/2006 View Member's: Reviews |
Unfortunately, I ordered the wrong size clocks on my last order. I spoke with someone in customer service, and even though I wanted to purchase my new clocks from Instaware, I still have to pay a 20% restocking fee for my return. To me, that negatively influences good customer relationships. |
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| Date Reviewed: 04/22/2006 | ||
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jfbonnetnyc from unknown Member Since: 04/13/2006 View Member's: Reviews |
on previous orders i had tremendous problems with shipping time and with order processing, they did not provide tracking I had to call twice and still got something blury...received the wrong shelves with a freezer. ordered contaqiners and was told 3 times that they were leaving the warehouse "today" placed order on march 22nd still have not got all of it but be assured...I was CHARGED!!! |
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| Date Reviewed: 04/23/2006 | ||
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cohheeba from unknown Member Since: 04/07/2006 View Member's: Reviews |
Easy! |
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| Date Reviewed: 04/28/2006 | ||
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smk71 from MI Member Since: 04/28/2006 View Member's: Reviews |
Stay away from this merchant. They do not honor their promised and when it comes to refund there is 2 billing cycle (60 days). They stated items available, ready to ship while they are actually backordered. Then when you need some refund they have this 60 days policy. I have complained to FTC about this matter. |
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| Date Reviewed: 05/02/2006 | ||
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brenda from unknown Member Since: 04/23/2006 View Member's: Reviews |
Nice site. Thank you. |
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| Date Reviewed: 05/03/2006 | ||
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sstavn from unknown Member Since: 04/17/2006 View Member's: Reviews |
Initally I was unclear as to how to continue with my order after I typed in my zipcode to check on shipping. The bottom of the page seemed cluttered. |
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| Date Reviewed: 05/05/2006 | ||
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logantrojan33 from KS Member Since: 04/19/2006 View Member's: Reviews |
I was very satisfied until I saw the shipping amount. The shipping calculator showed me my shipping would be way less than $10, but then when I went to your website to pay it was way over $50 dollars. So I ended up paying $61.30 for a $21.48 product. That is ridiculous. |
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| Date Reviewed: 05/08/2006 | ||
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ldean from unknown Member Since: 04/27/2006 View Member's: Reviews |
THE ONLY MAJOR PROBLEM WE HAVE IS THAT WE'VE BEEN TRY TO ORDER THESE CHICKEN PAPER BUCKETS(5T1GRCHKN)OUR FIRST TWO ORDERS AND WE STILL HAVEN'T RECIEVED THE CORRECT ONES, WE WANT THE ONES WITH THE CHICKENS ON THEM. HOPEFULLY THE THIRD TIMES THE CHARM BECAUSE I JUST PLACED AN ORDER FOR MORE. THANKS Hey I just got my third order which also did not have the correct paper buckets, we really really want the ones with the chicken on them. Can somebody please HELP us. Thank again |
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| Date Reviewed: 05/09/2006 | ||
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bnormil from unknown Member Since: 04/28/2006 View Member's: Reviews |
I paid to expedite order and after 3 days I recieved no tracking Number I called and was put on hold 3 times and disconnected twice then told my order was not in stock it was discontinued and they would credit me my money back Now I have 4 less days against a weekend to find and ship what I need over nite which will cost more if I even find it thanks for your Professionalism |
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| Date Reviewed: 05/10/2006 | ||
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m_lill from unknown Member Since: 04/24/2006 View Member's: Reviews |
Very user friendly site. The pricing was also the most competitive I could find - I will definately use this site again. |
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| Date Reviewed: 05/21/2006 | ||
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lynncaulfield from unknown Member Since: 05/05/2006 View Member's: Reviews |
There are little or no product descriptions which makes decision making a hard process. I was searching for children's dinnerware and found that they sell cribs. This seems very odd to me that a restaurant site is selling cribs and mattresses. |
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| Date Reviewed: 05/22/2006 | ||
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tealady from unknown Member Since: 05/08/2006 View Member's: Reviews |
I had tried to order this item last week and we need it here now. There was a problem with the website that it had the incorrect weight on the item and was overcharging for shipping. After two calls to customer service they fixed the website. I do not understand why customer service couldn't override this problem and the item to me soon. Because of this delay I have had to pay to expedite the order. |
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| Date Reviewed: 05/24/2006 | ||
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cookinlady from LA Member Since: 05/08/2006 View Member's: Reviews |
On a prior order a package was lost in shipping then arrived damaged and Instawares didn't replace item. |
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| Date Reviewed: 05/24/2006 | ||
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kathyeisenhut from unknown Member Since: 05/15/2006 View Member's: Reviews |
I had a reason to contact customer service who was quick, accurate and efficient. |
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| Date Reviewed: 05/25/2006 | ||
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art.heinrichs from unknown Member Since: 05/16/2006 View Member's: Reviews |
Placed the order. Site specified I would see a tracking number when shipped usually in 24 hours. Never saw tracking number. After 3 days I called and after a lengthy conversation with an inept representative found the item was on backorder. Cancelled my order but my CC was already charged. Now I have to wait for a credit. |
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| Date Reviewed: 05/27/2006 | ||
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stormthecat from MO Member Since: 05/11/2006 View Member's: Reviews |
You offered a great price and availbility was fantastic! |
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| Date Reviewed: 06/02/2006 | ||
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tierack from HI Member Since: 06/02/2006 View Member's: Reviews |
They lie on their website about availability. Don't trust them. Customer service was non-existant. |
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