Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 0 |
| Neutral (3) | 0 | 0 | 0 |
| Negative (1 or 2) | 0 | 0 | 12 |
| Total Reviews | 0 | 0 | 12 |
| Avg Rating | Not Rated |
Not Rated |
 1.00 |
| Address: | 1009 Think Place Morrisville, NC 27560 - US |
|---|---|
| Website: | http://www.lenovo.com/us/en/ |
| Business Hours: | n/a |
| Sales Phone: | n/a |
| Service Phone: | 866-458-4465 |
| Sales Email: | n/a |
| Cust Service Email: | n/a |
| Date Reviewed: 09/12/2006 | ||
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west30capt from unknown Member Since: 07/24/2005 View Member's: Reviews |
I ordered an T60p on Aug. the 30th. My estimated shipping date was Sept. 11. I got an email pushing the date back to the 21st. That's almost a month for Lenovo to satisfy my order. Talk about poor customer service. I have 5 days to accept the delay or cancel my order according to their email. I might cancel and get a Toshiba instead. |
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| Date Reviewed: 11/28/2006 | ||
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evanair from NY Member Since: 12/07/2005 View Member's: Reviews |
I ordered a drive caddy with the item shown in stock. I was puzzled when I saw a SHIP date on the item for 2 full weeks later. When I called they said their policy was to show items in stock until they were 50 pieces short (huh?). I asked them to expedite the shipping, and they said they would if the part was not ready before the 2 week ship date. When I called to double check, they said they couldn't promise anything. I'm now trying to cancel my order. |
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| Date Reviewed: 06/19/2007 | ||
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thinkpad_review from CA Member Since: 06/19/2007 View Member's: Reviews |
Companies make mistakes. How they recover from that mistake is what demonstrates a company's values. I am extremely disappointed by Lenovo's utter incompetence in fixing the May 2007 Thinkpad T61 travesty. Along with thousands of people who ordered their laptops in May, I am still waiting (day 32) for a shipment. I am now informed of another 30 day delay, for a total of 62 days to ship a standard laptop. The estimated ship date has moved from May 29 to June 6, then to June 26, and now to July 19. A software glitch in Lenovo's web ordering system dropped the May orders into a black hole, and Lenovo hasn't made good on its failure yet. Lenovo would have won my loyalty for life had they shipped me the standard configuration available in abundance in retail (identical config, except for a 160 GB drive instead of my 120GB). While Thinkpad is an excellent product, the Lenovo customer experience has been truly unsatisfactory (bad enough to get me to write this review). |
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| Date Reviewed: 04/08/2008 | ||
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eureka3 from WA Member Since: 04/16/2007 View Member's: Reviews |
My experience with Lenovo represents a new low. Ordered a product, system reported it would ship the next day. Called the next day, I was told it was backordered, it would take two weeks. Fine, though I was disappointed they did not contact me to let me know. Called in two weeks, I was then told it would be over 6 weeks from order date to receive a battery for one of their own computers! I canceled the order and am now 2 days into trying to confirm that the order is canceled. I am told the "team" responsible is working on it. Think twice before using this retailer. I miss IBM. |
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| Date Reviewed: 01/09/2009 | ||
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realdiehl from unknown Member Since: 03/12/2007 View Member's: Reviews |
I ordered a camera case from them on 12/03/2008. The estimated date of shipment was 12/17/2008. I thought that time was a bit long for a simple camera case, but I figured this would still work well since this was a Christmas present and it should arrive on time. Unfortunately, I checked my order status on 12/17/2008 and they changed the estimated shipping date to 12/30/2008. Frustrated, I decided to keep the order because it was the cheapest I had found. On 12/30/2008, I checked the order status again. I was extremely disappointed when I noticed the estimated shipping date had moved to 01/12/2009. I waited until today (01/09/2009) to see if possibly it could ship (since it's been over a month now). Sadly, it has not. I've been on hold for 11 minutes so far waiting for a sales representative to answer the phone so I can cancel this order. I'm extremely dissatisfied with their service! I was not expecting this with a large company like Lenovo! |
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| Date Reviewed: 02/24/2009 | ||
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rd_in_westchester from NY Member Since: 09/23/2003 View Member's: Reviews |
Completely exasperating & unfriendly shopping experience. Placed order on a Saturday by website and then sought to cancel the next day. You cannot cancel by web but must use their call center... only open M-F 9-7pm. Called Monday 9:15am, customer rep said you'll have to retry in a few hours because that dept isn't open. Unsuccessful before 10am. Called at noon, got someone and put in cancellation ("should show on acct in 24-48 hrs"). Checked order status Tuesday. Order # cannot be accessed. By the way, you sign into "My Account" with ID and password and then to look up an order you must enter your (separate) customer # and order # ... no way to just see your recent orders. And they charge a 15% restocking fee for any returns except for "Lenovo error." My error was shopping with them at all. Never, never again. |
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| Date Reviewed: 04/29/2009 | ||
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cmwhitworth from unknown Member Since: 10/20/2005 View Member's: Reviews |
I ordered a Canon Pixma MX850 printer that was listed as "in-stock" from the Lenovo website. After the transaction was complete and my credit card was charged, an estimated ship date was posted for 2 weeks later. That's slow by any standard. When the estimated ship date arrived, the new date was changed to 2 weeks later. I called the company and after a lengthy wait; I was told the product had been discontinued. So, why was the shipping date just moved ahead and why wasn't the customer informed immediately that the item wasn't available? I waited more than 2 weeks and had to pry the information from them. In today's market, this is deplorable service. I only hope they process my refund sooner. |
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| Date Reviewed: 08/06/2009 | ||
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doctordima from unknown Member Since: 08/06/2009 View Member's: Reviews |
Incredibly SLOW SHIPPING! Will never buy again. Why would one wait 3 weeks to receive his little laptop sleeve, if every other seller could deliver it in 1/3 of the time?! |
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| Date Reviewed: 10/02/2009 | ||
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ramdear from CA Member Since: 10/02/2009 View Member's: Reviews |
This is my first and worst experience with lenovo sales. I have ordered the laptop estimated data was 2 weeks. As i was traveling on vacation, I called them up after 2 weeks to pry order is on hold due to unavailability of dvd burner. Then the sales person told me if I need urgently then ready laptop can be shipped in that time, So, i opted for that and every day i use to call them to know the status and finally after 4 days they told that it is on hold due production issues so, I just canceled it and they for cancellation they need two days. They are not help full even on emergency shipping. They basically don't keep their words. |
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| Date Reviewed: 05/20/2010 | ||
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zellmers from OR Member Since: 05/20/2010 View Member's: Reviews |
"Lenovo W510 lemon and no Lenovo solutions" Pros: There are no "pros" from me...this computer never got through the Windows set-up and Lenovo support was abysmal! Cons: Blue screen failure out of the box. The worst part is that Lenovo support was a complete waste of time. Summary: I had purchased the 2 year extended ON-SITE warranty with damage protection, yet Lenovo technical support, Lenovo warranty and Lenovo sales support were unable to help in any way. The ending solution, after a week of spending several hours each day on the phone, was to return the unit. The even worse news...Lenovo would not provide a replacement unit, nor refund my money for potentially "months" (a quote from a Lenovo sales rep!) I am a former IBM employee and have been a quality professional for over 20 years and I have never seen more abysmal customer service in my entire career! My recommendation is to stay as far away from Lenovo as you possibly can. Hardware problems, soft |
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| Date Reviewed: 03/08/2011 | ||
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jineshkumar_shah from unknown Member Since: 09/05/2007 View Member's: Reviews |
Totally Below Standard and Pathetic Vendor. Never buy from www.lenovo.com. I am still waiting for my Order and today it's been 16 Days and still in process. Not Yet shipped. Initially it was shoing estimated ship date 03/07/2001 and NOW they shows estimated ship date is 03/28/2011. Means they will ship my order AFTER 36 DAYS from the day I placed the order. This Folks should be out of business. Every one gives them 1 star and every one is disappointed. |
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| Date Reviewed: 04/11/2011 | ||
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jeanpe from NJ Member Since: 04/11/2011 View Member's: Reviews |
(Edited April 13th by jeanpe) The Reps from Lenovo do not know the meaning of the words “customer service” because they are unresponsive and do not care about their customer. I ordered one netbook for a trip and I asked the Representative if it was possible to get it before the trip in 3 weeks and I was told not to worry and I after 13 days they cancelled the order too late for me to order from another company Lenovo is the worst company I have ever dealt with and the customer support is terrible. |
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