Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 45 | 556 | 3562 |
| Neutral (3) | 2 | 10 | 142 |
| Negative (1 or 2) | 2 | 7 | 213 |
| Total Reviews | 49 | 573 | 3917 |
| Avg Rating |  4.53 |
 4.74 |
4.53 |
| Address: | 42nd W. 18th Street New York, NY 10011 - US |
|---|---|
| Website: | http://www.adorama.com |
| Business Hours: | n/a |
| Sales Phone: | 800-223-2500 |
| Service Phone: | 212-741-0401 |
| Sales Email: | info@adorama.com |
| Cust Service Email: | info@adorama.com |
| Date Reviewed: 11/23/2010 | ||
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sperera from unknown Member Since: 06/23/2006 View Member's: Reviews |
I ordered an iPad via Adorama.com and two days later received an Email stating that they have cancelled the order because of: "The reason is this item is only sold in our store and not through the Internet." In the mean time, I have already purchases an extended warranty and had to cancel it with penalties. When inquired their reply was: "We do not even hold them in our warehouse for shipping." |
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| Date Reviewed: 03/18/2011 | ||
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OzarkJim from AR Member Since: 03/18/2011 View Member's: Reviews |
I ordered 2 Pelican cases from Adorama for a fantastic price. I promptly received my email confirmation with my order number. The next email I received said that my order was backordered and would arrive in 10-13 days. I can live with that. Then, I receive an email that they are cancelling my order because they ran out of stock. I called customer service and they were neither helpful nor sympathetic. After reading many online reviews of Adorama it seems that I'm certainly not the first to have this happen to them. I believe that if a company confirms your order then they should fulfill your order or at least try to resolve the problem. They just said....sorry! |
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| Date Reviewed: 04/10/2011 | ||
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photobugger from NC Member Since: 04/10/2011 View Member's: Reviews |
I purchased a refurbished Canon EOS Rebel XSi Camera and kit for a substantial discount and everything has worked perfectly. I am very pleased with my purchase from Adorama. |
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| Date Reviewed: 04/11/2011 | ||
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vestimo from CA Member Since: 04/11/2011 View Member's: Reviews |
I placed order with 3 day shipping but after paying with paypal my shipping option was reset! tried to work with them to change my shipping option but finally they just canceled my order. I hope i will get my refund... awful customer support, website has bugs, will never again use this service. |
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| Date Reviewed: 05/06/2011 | ||
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marsfire16 from VA Member Since: 05/06/2011 View Member's: Reviews |
I ordered a specific sized mat. First they sent the wrong size that was packed in a box that was actually too small for it, resulting in the mat getting slightly bent. Customer service said just keep it and they would send the correct size. The next mat they sent was again the wrong size. They then said they had to check with the warehouse to find out what was wrong. It turns out they did not have the size I ordered, so they offered me a different size. It was smaller than I wanted, but I said okay. So then I get that mat and it's even smaller than they claimed it would be, much too small for what I needed. At that point, after 3 wrong mats I was done so I sent the mats back with a prepaid UPS label they sent (although I had to go to UPS at my own inconvenience since they did not pay for pickup). They received the package 2 weeks ago and I have yet to get a refund. I also can't reach customer service by phone because of high call volume. |
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| Date Reviewed: 05/08/2011 | ||
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Sirsparksalot from unknown Member Since: 05/07/2011 View Member's: Reviews |
I'm just a little confused as to why Price Grabber/Consumer Reports shows a 1 star rating for this vendor. If you scroll down through the reviews, the majority of them are 4 to 5 stars. I ordered my printer at a ridiculously low price (kind of made me nervous) but they came through with flying colors. I think there is something wrong with the ratings calculator on this site. I am going to buy a duplicate printer from them for my daughters new house. They will get another 5 star rating at that point. |
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| Date Reviewed: 05/24/2011 | ||
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lzaniolo from FL Member Since: 03/15/2002 View Member's: Reviews |
Easy purchase - good prices. Ordered Sigma 10-20 lens, arrived on time as promised. |
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| Date Reviewed: 07/08/2011 | ||
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visualp from NY Member Since: 07/08/2011 View Member's: Reviews |
Ordered a DSLR camera bag (Lowepro) from them when they had a special and received notice that the item was backordered and that the item would likely ship within 10-14 days. 14 days later, I still haven't received the item or any notification that it was back and stock and about to be shipped. I called customer service to ask what my options were. After being on hold for 30 minutes, I got a rep on the line. I explained my situation and asked whether or not I could get a similar item (that was in stock) as a replacement. She immediately transferred me to sales (without me even saying it was ok). I talked to the sales guy who said there was nothing he could do. He transferred me BACK to customer service and after being on hold ANOTHER 30 min, I spoke to a rep. They were unwilling to discount the price of the replacement item even though the item was $25 cheaper than the model I had ordered, leaving me with no options. TERRIBLE customer service |
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| Date Reviewed: 10/06/2011 | ||
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waltben1 from VA Member Since: 10/06/2011 View Member's: Reviews |
TERRIBLE CUSTOMER SERVICE!!!!!! 50" TV was broken in the mf. box but NO damage to outer or mfr box at all. Still have nothing and still going back and forth telling the same story to the SAME PERSON about this thing over and over again. I've bought many things from ADORAMA over five years ago, but will NEVER do so again. |
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| Date Reviewed: 10/23/2011 | ||
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grace27don from unknown Member Since: 10/07/2011 View Member's: Reviews |
Price and prompt free delivery, in most cases, saves me money. |
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| Date Reviewed: 10/23/2011 | ||
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arough from unknown Member Since: 02/05/2006 View Member's: Reviews |
I ordered and paid for this item on the 14th and it has not even shipped out yet as of today. |
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| Date Reviewed: 10/25/2011 | ||
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mldeckers from unknown Member Since: 10/09/2011 View Member's: Reviews |
On line price coupons were misleading; it implied that everythign was on sale for their Anniversary. They lead you in by saying discount willl apply at check out. But it must only be for certain items. |
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| Date Reviewed: 10/25/2011 | ||
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evanski from unknown Member Since: 10/16/2011 View Member's: Reviews |
This is my second purchase from this merchant, and the customer service and product I received in my initial purchase is what brought me back a second time. |
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| Date Reviewed: 10/26/2011 | ||
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reidcarterjr from unknown Member Since: 10/10/2011 View Member's: Reviews |
I am ordered many iems from you. The orders have always been in perfect condition and on time. I have return 1 items to you without with out any headaches. |
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| Date Reviewed: 10/26/2011 | ||
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shadri from unknown Member Since: 10/22/2008 View Member's: Reviews |
never had a problem and will continue to shop as well as recommend adorama to other customers |
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| Date Reviewed: 10/26/2011 | ||
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Guns7inger from unknown Member Since: 10/17/2011 View Member's: Reviews |
The merchant has good products, and the website is very accessible. I was very pleased with the ease of use. I feel it is important for an online merchant to have a site that is streamlined to the point that I do NOT have time to ponder my decision or second guess myself. I really like the "1 page checkout" as well. |
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| Date Reviewed: 10/26/2011 | ||
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RUSTYSWIVEL from unknown Member Since: 10/14/2011 View Member's: Reviews |
It took thirteen days to get it but it was the correct item and works properly. |
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| Date Reviewed: 10/27/2011 | ||
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scottkuhlman from unknown Member Since: 10/18/2011 View Member's: Reviews |
This will be my third purchase from Adorama, and the first two have been great. Accurate, fast, and good prices. |
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| Date Reviewed: 10/28/2011 | ||
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edwardjkelly from unknown Member Since: 10/12/2011 View Member's: Reviews |
Always Excellent |
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| Date Reviewed: 10/30/2011 | ||
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oladejikingsley from unknown Member Since: 10/14/2011 View Member's: Reviews |
i think fee shipping international need cheaper now, sho i can give some items to my familly's member as gift |
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| Date Reviewed: 10/31/2011 | ||
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deedavisisland from unknown Member Since: 09/27/2004 View Member's: Reviews |
Every order... quality products, best prices and fst delivery! |
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| Date Reviewed: 11/01/2011 | ||
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sxward from unknown Member Since: 10/16/2011 View Member's: Reviews |
I always have shopped Adorama...best prices, best deals, best service and fast shipping. |
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| Date Reviewed: 11/01/2011 | ||
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nspondike from unknown Member Since: 10/16/2011 View Member's: Reviews |
Easy to use |
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| Date Reviewed: 11/02/2011 | ||
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leslie.baer from unknown Member Since: 10/17/2011 View Member's: Reviews |
Easy to use site. Communicative. Well organized. Competitive prices and they participate in UPromise. |
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| Date Reviewed: 11/02/2011 | ||
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dbarsell from CA Member Since: 01/22/2005 View Member's: Reviews |
The place to go for great products at reasonable prices. |
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