Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 84 | 226 | 6555 |
| Neutral (3) | 17 | 41 | 883 |
| Negative (1 or 2) | 33 | 89 | 1290 |
| Total Reviews | 134 | 356 | 8728 |
| Avg Rating |  3.70 |
 3.70 |
4.00 |
| Address: | 1 Dell Way Round Rock, TX 78664,, TX - US |
|---|---|
| Website: | http://www.dell.com |
| Business Hours: | Mon-Sun 6AM - 9PM CST |
| Sales Phone: | 800-624-9897 |
| Service Phone: | 800-624-9897 |
| Sales Email: | n/a |
| Cust Service Email: | n/a |
| Date Reviewed: 03/24/2012 | ||
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dcc128 from unknown Member Since: 03/07/2012 View Member's: Reviews |
good |
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| Date Reviewed: 03/23/2012 | ||
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cliffjacobs55 from unknown Member Since: 03/06/2012 View Member's: Reviews |
I did not llike to see or be required to give up my rights through the arbitration requirement. That should be made clear in the begining not at the end of a purchase. |
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| Date Reviewed: 03/23/2012 | ||
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optech84 from unknown Member Since: 03/06/2012 View Member's: Reviews |
Just ordered the Dell Inspiron 620s Desktop, they made it easy for me to customize my PC and everything was explained clearly. |
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| Date Reviewed: 03/23/2012 | ||
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lvswolves from unknown Member Since: 03/06/2012 View Member's: Reviews |
Site is very slow! |
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| Date Reviewed: 03/22/2012 | ||
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rich_ryals_asb9 from unknown Member Since: 03/05/2012 View Member's: Reviews |
I liked how Dell uses it service number to show items for the computer. Makes it easy to come here to shop for parts for my computer. |
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| Date Reviewed: 03/21/2012 | ||
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clcupshaw from unknown Member Since: 03/04/2012 View Member's: Reviews |
I was unable to access my existing account because I moved and changed E-mail address, and had to refill personal information. Need other ways to access account. Thanks |
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| Date Reviewed: 03/20/2012 | ||
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tomchestnut from unknown Member Since: 03/03/2012 View Member's: Reviews |
my dell computer would go back to an old credit card even after changing it to the new card. Then it said wait 30 seconds and that took about four minutes. |
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| Date Reviewed: 03/20/2012 | ||
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dmgordon24 from unknown Member Since: 03/03/2012 View Member's: Reviews |
My current computer is working very slow so it took some time to get to the final submit page. However, the prersonalization of my purchase was absolutely perfect. I used the info/hints/recommendations provided to select a computer that fits my needs at a reasonable price. |
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| Date Reviewed: 03/20/2012 | ||
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nmarson from unknown Member Since: 03/03/2012 View Member's: Reviews |
Frustrating that the system kept asking me to "fix errors highlighted below" but didn't highlight anything. I finally opened and edited my credit card information and my address - both which were already saved in the system - and the order went through. But it would have been good to HIGHLIGHT those areas if that is where the system was detecting an error. Ordering took way too long when this should have been a simple click, click, click transaction, especially since most of my information is already saved in my account. |
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| Date Reviewed: 03/19/2012 | ||
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Grind-Phyllis from unknown Member Since: 03/02/2012 View Member's: Reviews |
I order memory for my dell laptop Insprion 1300 1GB. I had no trouble accessing the site on the internet. Finding the item was easy. Checkout was even better. |
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| Date Reviewed: 03/17/2012 | ||
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itzdapitz from unknown Member Since: 02/29/2012 View Member's: Reviews |
Easy to order parts and upgrades. No issues. |
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| Date Reviewed: 03/17/2012 | ||
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gadissa01 from unknown Member Since: 02/29/2012 View Member's: Reviews |
very good experiance waiting for delevery as usual |
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| Date Reviewed: 03/17/2012 | ||
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wendy.lindsey from unknown Member Since: 02/29/2012 View Member's: Reviews |
Website was rather slow when I was ordering. |
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| Date Reviewed: 03/17/2012 | ||
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maryfeld88 from unknown Member Since: 02/29/2012 View Member's: Reviews |
cumbersome website |
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| Date Reviewed: 03/16/2012 | ||
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nanc99 from unknown Member Since: 02/28/2012 View Member's: Reviews |
some of the pages ran error messages that said that certificates were not up to date process took 2-3 hours because pages would not come up tried on different computers still had same problems |
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| Date Reviewed: 03/16/2012 | ||
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jmckeown from unknown Member Since: 02/28/2012 View Member's: Reviews |
It is difficult to place a product into the shopping cart. On the printer, I couldn't find any way to do this except to click on "Customiize it" even though I did not need to customize it. Then, I tried to add 2 toner cartidges. That was impossible. I had to add 1 and add 1 more or add 1 and go into the shopping cart and change it to 2. I almost gave up and ordered items from some other manufacturer. |
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| Date Reviewed: 03/15/2012 | ||
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mmcunningham1 from unknown Member Since: 03/05/2012 View Member's: Reviews |
It may have been the time of day, but the processing, logging into the cart, getting the final tally just seemed to take longer that other sites i have use. I dont remember any notice that a signature would be required for delivery. There is still 1 piece I have not received and will have to pick up myself from the shipper. |
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| Date Reviewed: 03/15/2012 | ||
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janicecrm870 from unknown Member Since: 02/27/2012 View Member's: Reviews |
I found the entire process to be easy and helpful. |
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| Date Reviewed: 03/14/2012 | ||
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Kendrazoe from unknown Member Since: 02/26/2012 View Member's: Reviews |
good descriptions of products helped me decide which would be the best for me |
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| Date Reviewed: 03/13/2012 | ||
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acord7119 from unknown Member Since: 02/25/2012 View Member's: Reviews |
I was a little confused when trying to actually place my order I hit submit so many times I thought I was going to be charged for 3 laptops. At one point I had two exact laptops on the screen and left the site and came back and rebuilt the same system again. You may want to look into that for first time buyers from your site, have a popup window that says you need to hit submit order x amount of times before your order actually goes through. Well that's my two cents can't wait for my new system!! Amy Cordova |
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| Date Reviewed: 03/10/2012 | ||
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aburg from unknown Member Since: 02/23/2012 View Member's: Reviews |
Website was difficult to order ink cartridges. Hard to find cartridges first. Hard to locate how to get back to my cart while continung to shop. Difficult in the transaction process, tried to use my prefered account and instead of letting me enter my card number it had me put mothers maiden name and my soc and then said that I didn't have an account, tried to use a credit card that I had on file and it made me re-enter all the card info again (Not sure why I have it on file then). Overall I am glad I do not have to do this that often, only when my Dell ink runs out. May look for other options in the future. |
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| Date Reviewed: 03/10/2012 | ||
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leshekalegare from unknown Member Since: 02/23/2012 View Member's: Reviews |
It was easy thats all I can say. |
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| Date Reviewed: 03/10/2012 | ||
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grnlite from unknown Member Since: 02/23/2012 View Member's: Reviews |
No problems |
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| Date Reviewed: 03/09/2012 | ||
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emierz from unknown Member Since: 02/29/2012 View Member's: Reviews |
Prices and discounts seemed to change each time I visited the site, the prices even changed while I was building a system. Other than that the site was easy to use and the laptop was delivered in about half the time that they estimated. |
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| Date Reviewed: 03/09/2012 | ||
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leggs1942 from unknown Member Since: 02/22/2012 View Member's: Reviews |
I have been with dell for years and always had a good experiencs with them |
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