Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 84 | 226 | 6555 |
| Neutral (3) | 17 | 41 | 883 |
| Negative (1 or 2) | 33 | 89 | 1290 |
| Total Reviews | 134 | 356 | 8728 |
| Avg Rating |  3.70 |
 3.70 |
4.00 |
| Address: | 1 Dell Way Round Rock, TX 78664,, TX - US |
|---|---|
| Website: | http://www.dell.com |
| Business Hours: | Mon-Sun 6AM - 9PM CST |
| Sales Phone: | 800-624-9897 |
| Service Phone: | 800-624-9897 |
| Sales Email: | n/a |
| Cust Service Email: | n/a |
| Date Reviewed: 11/23/2010 | ||
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BTIGER68 from unknown Member Since: 11/23/2010 View Member's: Reviews |
ALWAY GOOD WEB SITE TO USE , NO ISSUES |
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| Date Reviewed: 11/23/2010 | ||
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ccyr1 from unknown Member Since: 11/23/2010 View Member's: Reviews |
This was, without a doubt, the worst on line experience I've ever had. |
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| Date Reviewed: 11/24/2010 | ||
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Duncan from unknown Member Since: 11/08/2010 View Member's: Reviews |
I recently tried to buy another display. Your web site doesn’t seem to have the capability to find and compare features for displays, or at least I couldn’t find one. After an hour of screwing around, I tried the chat facility. After too long, the chatter did give me the part number for a display that fits the bill—320-9332. So I tried to order it. She wanted to send me a quote, and needed my name, phone, email etc. I had already filled that in to get to the chat room, and I already have an account. Hello? Then in the middle of providing that information a third time, the chat screen went blank, and I was (after a long delay) provided with an new chat partner. Duh? Back to start, do not collect $169. Lots more to say but only 1000 chars allowed. Hello!? |
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| Date Reviewed: 11/24/2010 | ||
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Gene from unknown Member Since: 11/12/2010 View Member's: Reviews |
It was easy to nativgate the system. |
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| Date Reviewed: 11/25/2010 | ||
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akeene from unknown Member Since: 11/09/2010 View Member's: Reviews |
The site is very user friendly. I have a Dell Dimension 2400 desktop computer that has provided excellent service for over seven years, so decided to go with Dell again for a laptop. |
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| Date Reviewed: 11/25/2010 | ||
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rich from unknown Member Since: 11/25/2010 View Member's: Reviews |
Dell's online ordering is the standard to which others should aspire. |
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| Date Reviewed: 11/25/2010 | ||
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paradiseranch5 from unknown Member Since: 11/25/2010 View Member's: Reviews |
Upon checkout shipping and handling was added. I thought shipping was free, but didn't go back into the website to check. |
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| Date Reviewed: 11/25/2010 | ||
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indiglo from unknown Member Since: 11/25/2010 View Member's: Reviews |
While on the Dell website approximately 10 days ago I requested to be notified as soon as this product became available, yet I never received e-mail notification. Poor service to someone who is waiting in line with cash in hand to buy your product. Shame on you! |
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| Date Reviewed: 11/25/2010 | ||
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tracybmiller from unknown Member Since: 11/25/2010 View Member's: Reviews |
I love shopping with dell, they make it fast and affordable. They provide good quality products at a fair price and the website is easy on the eyes |
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| Date Reviewed: 11/25/2010 | ||
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peterman411 from unknown Member Since: 11/25/2010 View Member's: Reviews |
If it wasn't for Riad_n with your on-line chat, I would have gone somewhere else at any price. I have purchased 2 Dell laptops and 1 desk top in the past and it was very simple. Today I wanted to make a high performance purchase and the web site made me feel I should go somewhere else. Very disappointed in the whole transaction. Will look very closely at ALL competitors before I make a decision next time. Apparently Dell has all the business they can handle. There are a lot of other brands that want the business also. Today was my first purchase that wasn't based solely on price. Think about it. |
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| Date Reviewed: 11/25/2010 | ||
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sselva69 from unknown Member Since: 11/25/2010 View Member's: Reviews |
Dell online shopping is great. I regularly shop here. |
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| Date Reviewed: 11/25/2010 | ||
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margie.rice from unknown Member Since: 11/25/2010 View Member's: Reviews |
It was rather confusing. It was advertised in the flier to have an instant savings but I was unable to figure out how to get the on-line coupon! Did not see anything about out of stock. The flier also stated "free shipping" on this item but I was charged shipping. Don't understand. Very confusing. Needs to be more user friendly! |
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| Date Reviewed: 11/25/2010 | ||
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Lesbarnish from unknown Member Since: 11/25/2010 View Member's: Reviews |
alway have a great experience |
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| Date Reviewed: 11/26/2010 | ||
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anan84 from unknown Member Since: 11/26/2010 View Member's: Reviews |
It was totally a good shopping experience at Dell during Blackfriday. |
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| Date Reviewed: 11/26/2010 | ||
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paulsheltie from unknown Member Since: 11/26/2010 View Member's: Reviews |
Dell should have a shipping to address and also a billing address i do not always ship things to my house, I ship to other addresses for presents etc.... |
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| Date Reviewed: 11/26/2010 | ||
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RFlor1776 from unknown Member Since: 11/26/2010 View Member's: Reviews |
I was unsure about the system I was viewing, but when I found a great discount coupon, I was very excited about getting it and ordered right away. |
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| Date Reviewed: 11/26/2010 | ||
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jazlyn8 from unknown Member Since: 11/26/2010 View Member's: Reviews |
first time to use this website. very easy to use. |
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| Date Reviewed: 11/26/2010 | ||
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mgilbert from unknown Member Since: 11/26/2010 View Member's: Reviews |
very difficult in the checkout phase. Chose credit card, but it kept telling me paypal is not available. Checkout was most painful, shopping experience was just fine |
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| Date Reviewed: 11/26/2010 | ||
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stacey from unknown Member Since: 11/26/2010 View Member's: Reviews |
simple step by step. Suggest a 'safe' place for my order to be while I continue to shop. |
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| Date Reviewed: 11/26/2010 | ||
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angela_beach_tolbert from unknown Member Since: 11/26/2010 View Member's: Reviews |
The only issue I had was when the error message appeared when I tried to check out. It said correct the highlighted errors but I couldn't find anything highlighted on that page. It had asked me to change my address to the 4 digit extended but I chose to use the regular one. When I had entered the shipping information the phone numbers didn't appear in the window. I thought I had completed everything until I editted shipping information. |
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| Date Reviewed: 11/26/2010 | ||
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jchali4realestate from unknown Member Since: 11/26/2010 View Member's: Reviews |
There was supposed to be a $50 discount coupon that could be used and I was never given the opportunity to enter the code and hense did not get the additional discount. This is disappointing. It was not made easy enough. |
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| Date Reviewed: 11/26/2010 | ||
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padryden2003 from unknown Member Since: 11/26/2010 View Member's: Reviews |
It stated on the item i just purchased was free shipping, but I got charged $6.99.....why? |
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| Date Reviewed: 11/26/2010 | ||
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sgale from unknown Member Since: 11/26/2010 View Member's: Reviews |
Everything during the process of placing the order went very well. The only issue that surprised us was the estimated delivery date, which was displayed as over a month after the day we place the order. The product we purchased was intended to be a Christmas present (we placed the order the day after Thanksgiving), yet the estimated delivery date said it would arrive one week into January. We are still not sure whether or not the product will be delivered before this date, but being that this product was intended to be a primary Christmas present, we sure hope it arrives before the initial estimation. Over 1 month seems like an excessive amount of time to deliver a product that had essentially no alterations to the standard build. As I said, everything else during the ordering process was great. Thank you for the opportunity to express our experience using your service. |
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| Date Reviewed: 11/26/2010 | ||
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craig_dailey from unknown Member Since: 11/26/2010 View Member's: Reviews |
Shopping at Dell dot com is so easy. |
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| Date Reviewed: 11/26/2010 | ||
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bjelder2002 from unknown Member Since: 11/26/2010 View Member's: Reviews |
This was a difficult website to navigate (not user friendly) and when there was a problem or question about what I entered it was not clear what they really wanted or how I was to fix it. There was some problem with a delayed reaction of printing when I was entering information so I wasn't sure if it actually got entered. |
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